SAFERwork - Conflict Management Training. Maybo Licensed Training courses covering Conflict Management in the workplace. Exemplo Ltd are now qualified to deliver the City & Guilds 1884 Certificate in Conflict Management to all sectors of industry.
Maybo Conflict management training will help;
Reduce assaults against staff
Increase the confidence and performance of managers and staff
Create a safer environment for staff and service users.
Enhance customer service
Reduce the need to resort to force
Better protect the organisation from compensation claims and reputation damage
Who will benefit from this course?
Conflict management training is required to help your workforce to safely and effectively manage aggressive and challenging behaviour. The course is of particular value to personnel who undertake the following roles:
Customer facing staff
Lone workers
Staff who have to deal with potentially violent situations
The Maybo Conflict management course content;
The training focuses on personal safety and conflict resolution in your working environment. The course includes the following;
Health and safety responsibilities
Employer policy and guidance
Identifying flashpoints
Proactive service delivery
Risk reduction
Verbal and non-verbal communication
Calming skills
Managing incidents
Post-incident considerations